Shipping

Orders are dispatched using reliable logistics services such as India Post and DTDC.
The courier will be delivered within 3 to 10 business days depending on the destination.

Cancellation Policy

At Bio Mountain, we are committed to providing a seamless and customer-friendly shopping experience. We recognize that circumstances may change, and you may need to cancel your order. Please take a moment to review our cancellation policy to understand the process.

You may cancel your order within 6 hours of placing it, provided it has not yet been dispatched. To ensure you have ample time to make changes, we process and dispatch orders only after a 6-hour period from the time of placement, giving you the full 6-hour window to request a cancellation. To proceed with a cancellation, please contact our office team promptly to verify the dispatch status of your order and initiate the cancellation process.

Once an order has been dispatched, cancellations are no longer possible, and you may need to refer to our replacement policy for further assistance.

Refund Policy

 

To request a cancellation and refund within the 6-hour cancellation window:

  • Contact Our Office: Please reach out to our customer service team promptly via the contact details provided below. Provide your order number and request cancellation.

  • Verification: We will verify that the cancellation request is within the 6-hour window and that the order has not been dispatched.

  • Refund Settlement: If approved, the refund will be processed to the customer’s bank account associated with the original payment method (via Razorpay). Refunds will be settled within 5 to 10 business days from the date of approval. Business days exclude weekends and public holidays.

Please note that the time taken for the refund to reflect in your bank account may vary depending on your bank’s processing times, which are beyond our control.

Return Policy

 

 Our products, being perishable food items such as spice blends and powders, are exempt from refund obligations under Indian consumer protection regulations. Specifically, Section 2(47)(v) of the Consumer Protection Act, 2019, defines a “defect” in goods but excludes items that are perishable or subject to natural deterioration. The relevant provision states:

“defect means any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard which is required to be maintained by or under any law for the time being in force or under any contract, express or implied, or as is claimed by the trader in any manner whatsoever in relation to any goods and the expression ‘defective’ shall be construed accordingly; Provided that where the goods are perishable in nature or are likely to deteriorate, such goods shall not be regarded as defective unless the defect is due to the fault of the trader.”

This section clarifies that perishable goods, like our spice products, are not considered defective unless the issue arises due to our error (e.g., incorrect delivery or damaged packaging). Due to their perishable nature and susceptibility to spoilage, we are unable to accept returns or provide refunds for these items. This aligns with the legal framework to ensure fairness while accounting for the inherent characteristics of food products.

 

Replacement Policy

 

For reasons of safety and hygiene, all spice and seasoning products are non-returnable.

However, replacements will be provided if the product is found to be damaged, defective,expired or incorrectly delivered.
Such issues must be reported within 5 day of delivery.

While refunds are not available, we are committed to resolving issues related to damaged, defective, or incorrectly delivered products. We offer replacements for eligible orders as outlined in our Replacement Policy. To ensure a prompt resolution, please contact our customer service team within 5 days of delivery to report any concerns, such as:

  • Products that are damaged upon receipt (e.g., torn packaging or compromised seals).

  • Products that are defective due to manufacturing errors.

  • Products that are past their expiration date.
  • Products that were incorrectly delivered (e.g., receiving a different product than ordered).

To initiate a replacement, reach out to our office via the contact details provided on our website.

You will need to share the image of the item and its defects when contacting our office for a replacement.

Timely reporting within the 5 days allows us to address your request efficiently and provide a seamless resolution.

Need help?

Contact us at tsssbiomountain@gmail.com or 9656054322 regarding your queries.