Privacy Policy

At BioMountain.in, we are committed to protecting your privacy while delivering the finest natural, pure, and premium packed spices from Kerala, India. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make purchases, or interact with our services. By using our website, you agree to the practices described in this policy.

Who We Are

BioMountain is a socially responsible food producer based in the lush state of Kerala, India. We source our natural spices directly from local farmers, ensuring quality and sustainability while supporting our community. For questions about this policy, please contact us at [insert contact email].

Information We Collect

We collect information to provide a seamless and personalized experience. The types of data we collect include:

Comments: When you leave a comment on our website, we collect the data entered in the comment form, your IP address, and browser user agent string to help detect spam. If you use Gravatar, an anonymized string (hash) created from your email address may be sent to the Gravatar service to display your profile picture. Gravatar’s privacy policy is available at https://automattic.com/privacy/. Approved comments make your profile picture visible publicly alongside your comment.
Media: If you upload images to our website, avoid including embedded location data (EXIF GPS). Visitors can download and extract location data from images uploaded to the site.
Cookies: We use cookies to enhance your experience. If you leave a comment, you can opt-in to cookies that save your name, email, and website for convenience on future comments (these last for one year). Visiting our login page sets a temporary cookie to check if your browser accepts cookies, which is discarded when you close your browser. Logging in sets cookies for login information (lasting two days) and screen display preferences (lasting one year). Selecting “Remember Me” extends login cookies to two weeks. Editing or publishing an article saves a cookie with the post ID (expiring in one day).
Embedded Content: Our website may include embedded content (e.g., videos, images) from other websites. This content behaves as if you visited the third-party site, which may collect data, use cookies, or track interactions if you’re logged into their service.

How We Use Your Data

We use your data to:

Process and fulfill orders for our natural spices.
Improve our website and customer experience.
Moderate comments and prevent spam.
Communicate with you about your account, orders, or inquiries.
Comply with legal obligations.

Who We Share Your Data With

We do not sell or share your personal data with third parties except in the following cases:

Spam Detection: Comments may be checked by an automated spam detection service.
Password Resets: If you request a password reset, your IP address will be included in the reset email.
Legal Requirements: We may share data if required by law or to protect our rights, safety, or property.

How Long We Retain Your Data

We retain data only as long as necessary:

Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.
Registered users’ personal information is stored in their user profile and retained until the account is deleted.
We may retain certain data for administrative, legal, or security purposes as required.

Your Data Rights

If you have an account or have left comments on our site, you can:

Request an exported file of the personal data we hold about you.
Request that we erase your personal data, except for data we must keep for administrative, legal, or security purposes. All users can view, edit, or delete their personal information at any time (except usernames, which cannot be changed). Website administrators can also view and edit this information.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service, which may involve transferring data to third-party servers. We ensure any data transfers comply with applicable data protection laws.

For any questions or requests regarding your data, please contact us at [insert contact email]. We are dedicated to addressing your concerns promptly and transparently.

Terms and Conditions

Welcome to Bio Mountain Farmers Producers Ltd. By accessing or using our website biomountain.in and purchasing our products, you agree to be bound by these Terms and Conditions. Please read these Terms carefully before using our Website or placing an order. If you do not agree with these Terms, you should not use our Website or purchase our products.

1. General Provisions

1.1 Eligibility: The Website is intended for use by individuals who are at least 18 years old and capable of entering into legally binding contracts under Indian law. By using the Website, you represent and warrant that you meet these eligibility requirements.

1.2 Updates to Terms: We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective upon posting on the Website. Your continued use of the Website after such changes constitutes your acceptance of the updated Terms.

1.3 Compliance with Laws: You agree to use the Website and our products in compliance with all applicable laws, including the Consumer Protection Act, 2019, Food Safety and Standards Act, 2006, and other relevant Indian regulations.

2. Products and Orders

2.1 Product Descriptions: We offer 11 premium spice products, including chilly powder, turmeric powder, fish masala, sambar masala, and others. We strive to ensure that all product descriptions, images, and prices on our Website are accurate. However, we do not warrant that product descriptions or other content on the Website are error-free. If a product is not as described, your sole remedy is to request a replacement as outlined in our Replacement Policy.

2.2 Order Acceptance: All orders placed through the Website are subject to our acceptance. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing, or suspected fraudulent activity. If your order is canceled, we will notify you and refund any payments made, if applicable.

2.3 Pricing and Taxes: All prices displayed on the Website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without notice. Additional charges, such as shipping fees, will be communicated during the checkout process.

3. Return and Replacement Policy

3.1 No Refunds Policy: Due to the perishable nature of our spice products (e.g., chilly powder, turmeric powder, fish masala, sambar masala), we do not offer refunds for any orders. This policy complies with Indian law, specifically Section 2(47)(v) of the Consumer Protection Act, 2019, which states:

“defect means any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard which is required to be maintained by or under any law for the time being in force or under any contract, express or implied, or as is claimed by the trader in any manner whatsoever in relation to any goods and the expression ‘defective’ shall be construed accordingly; Provided that where the goods are perishable in nature or are likely to deteriorate, such goods shall not be regarded as defective unless the defect is due to the fault of the trader.”

This provision exempts perishable goods, such as our spice blends, from being considered defective unless the issue results from our error (e.g., damaged packaging or incorrect delivery). As such, refunds are not provided for our products due to their susceptibility to spoilage and deterioration.

3.2 Replacements: While refunds are not available, we offer replacements for products that are damaged, defective, expired or incorrectly delivered, subject to the following conditions:

You must contact our office within 5 days of delivery to report issues such as damaged packaging, manufacturing defects, expired products or incorrect products.
Eligible issues include torn packaging, compromised seals, or receiving a different product than ordered.
To initiate a replacement, contact us via the details provided on our Website. Timely reporting ensures prompt resolution.

3.3 Review the Replacement Policy: We strongly recommend reviewing our detailed Replacement Policy for comprehensive information on eligibility, the replacement process, and any additional requirements. This policy is designed to address your concerns while adhering to the legal and practical constraints of handling perishable food items.

4. Payment Terms

4.1 Payment Methods: We process payments securely through Razorpay, our trusted payment gateway. Accepted payment methods include credit/debit cards, UPI, net banking, and other options available via Razorpay. You agree to provide accurate payment information and authorize us to charge the total order amount through Razorpay.

4.2 Payment Security: We use Razorpay’s industry-standard encryption to protect your payment information. However, we are not liable for any unauthorized access to your payment details caused by factors beyond our control, including issues with Razorpay’s platform.

4.3 Failed Payments: If a payment fails or is declined, we may cancel your order and notify you. You are responsible for ensuring sufficient funds or resolving payment issues promptly with Razorpay.

5. Shipping and Delivery

5.1 Delivery Timeline: We aim to deliver products within the estimated timeline provided at checkout. However, delays may occur due to factors such as logistics, weather, or unforeseen circumstances. We are not liable for delays beyond our control.

5.2 Shipping Charges: Shipping fees, if applicable, will be displayed during checkout. We reserve the right to modify shipping charges at any time.

5.3 Inspection Upon Delivery: You are responsible for inspecting products upon receipt. Any issues with damaged, defective, expired or incorrect products must be reported within 5 days, as outlined in Section 3.2.

6. User Responsibilities

6.1 Accurate Information: You agree to provide accurate and complete information when placing orders, including your name, address, and contact details. We are not responsible for delivery issues arising from incorrect information.

6.2 Proper Storage: Our spice products are perishable and sensitive to environmental conditions. You are responsible for storing products in a cool, dry place away from moisture and direct sunlight to maintain their quality. We are not liable for spoilage due to improper storage after delivery.

6.3 Prohibited Activities: You agree not to:

Use the Website for any unlawful purpose or in violation of these Terms.
Attempt to hack, disrupt, or interfere with the Website’s functionality.
Reproduce, distribute, or sell our products without authorization.

7. Intellectual Property

7.1 Ownership: All content on the Website, including product descriptions, images, logos, and trademarks, is owned by Bio Mountain Farmers Producers Ltd or our licensors and is protected by Indian and international intellectual property laws, including the Trade Marks Act, 1999 and Copyright Act, 1957.

7.2 Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. You may not copy, modify, distribute, or create derivative works from our content without prior written consent.

8. Limitation of Liability

8.1 General Limitation: To the fullest extent permitted by law, Bio Mountain Farmers Producers Ltd shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Website or our products, including but not limited to loss of profits, data, or goodwill.

8.2 Product Use: Our products are intended for culinary use as described. We are not liable for allergic reactions, health issues, or damages resulting from improper use, storage, or consumption of our products. Consult a healthcare professional if you have allergies or dietary restrictions.

8.3 Website Availability: We do not guarantee uninterrupted access to the Website. We are not liable for any damages resulting from technical issues, maintenance, or downtime.

9. Indemnification

You agree to indemnify and hold Bio Mountain Farmers Producers Ltd, its affiliates, officers, and employees harmless from any claims, losses, or damages, including legal fees, arising from your violation of these Terms, misuse of the Website, or infringement of third-party rights.

10. Governing Law and Dispute Resolution

10.1 Governing Law: These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Kannur, Kerala, India.

10.2 Dispute Resolution: In the event of a dispute, we encourage you to contact our office to resolve the issue amicably. If a resolution cannot be reached, disputes shall be adjudicated in the courts specified in Section 10.1.

11. Termination

We reserve the right to terminate or suspend your access to the Website at our discretion, without notice, for conduct that violates these Terms or is harmful to our interests or other users.

12. Contact Information

For questions, concerns, or support regarding these Terms, our products, or the Website, please contact us at:

Bio Mountain Farmers Producers Ltd
Building number 511/17, Kunnoth, Kiliyanthara P.O, Kannur 670706
Email: tsssbiomountain@biomountain.in
Phone: 9656054322

We are committed to addressing your inquiries promptly and ensuring a positive experience.

13. Miscellaneous

13.1 Entire Agreement: These Terms, along with our Privacy Policy and Replacement Policy, constitute the entire agreement between you and Bio Mountain Farmers Producers Ltd regarding the use of the Website and our products.

13.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.3 No Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.

Thank you for choosing Bio Mountain Farmers Producers Ltd. We look forward to serving you with our premium spice products.